TIH Support Centre

Use the sign-in page linked from the Learning Hub and check that you are using the account you registered with. If access still fails, send a support request with your student ID if available and the error message. Never send your password or a one-time code.

Follow the payment instructions shown in your student account. Include your student ID, course name and transaction reference when requesting help. TIH must confirm payment and course access; submitting this support form does not unlock a course.

Try reloading the lesson and checking your internet connection. If the problem continues, tell us the course, lesson title, device and browser, plus any error message. Do not send your account password.

Check the completion and certificate instructions in your course or student account. If you need help, send your student ID, course name and the issue you see. Certificates depend on the applicable completion requirements.

Send the website address, the page to update and a clear description of the change. Use your existing project reference if you have one. TIH will confirm whether the request is covered by your support arrangement or needs a separate quotation.

Bring your organization’s purpose, content, an existing website link if available, desired features and a preferred timeline. Use the consultation page to request a meeting; TIH will reply to confirm availability.

Select the product category in the support form and tell us which product you are using. Include the page address, your device and the steps that caused the problem. For apps, check the listing’s publisher and support information too.

Reply to the TIH email conversation and include the request reference if one was provided. References help the team identify your enquiry; this page does not show live ticket status. Please use one email thread for the same issue.

Stop sharing or using suspicious links and contact TIH through the support form or official contact page. Explain what happened without including passwords, login codes or private documents. For a third-party product, also follow that provider’s account recovery steps.